You know you're in Bangalore when the telephone department makes careful distinctions between dead and half-dead. When you call the "telephone faults" number, these are your options:
Dial 1 if your phone is completely dead
Dial 2 if you have partial service
Dial 3 for instrument fault
Dial 4 for something else
Dial 5 for broadband fault
If you can diagnose it, they will treat it. There is no option to transfer to a call centre agent.
It only takes a few minutes (once you're done calling the number five times just to laugh) to realise it’s a good method. These options cover the most common problems. And if you have any other sort of complaint, it's probably serious enough for you to storm their offices with a large stick. This way they've ensured that our irate dads only do the stick and storming bit for the big problems instead of twice a week.
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